Shipping Policy
Order preparation and QC
Order preparation and quality control usually take 2 business days. Weekends and holidays are not included in this estimate. Orders are shipped directly by our suppliers after the pre-shipment QC process.
Before shipment, we provide multiple actual photos of your shoes from different angles, including the shoe size. This gives you an opportunity to review the pair before it is dispatched. You can request a change or cancel your order for a full refund before shipment.
Delays before shipment
If we cannot ship within a promised shipment period, we will contact you about the delay and revised shipment timing where available. You can agree to the delay or cancel before shipment for a full refund. If we cannot fulfill an order, we will notify you and refund the unshipped order.
Estimated U.S. transit times
Transit times start when your order is actually shipped. They do not start on the order date and do not include preparation or QC time.
- UPS: approximately 5โ8 business days in transit.
- USPS or DHL: approximately 8โ15 business days in transit.
These are estimates rather than guaranteed arrival dates. Weather-related disruptions can cause delivery to take longer than the estimated range. Please allow for both the preparation period and the applicable carrier transit time when planning your purchase.
Delayed or lost parcels
If your parcel appears lost or has not arrived for an extended period, please contact us through our website. Share your order details so we can review the situation with you. Depending on the circumstances, a resolution may include a refund or a replacement shipment. We will communicate with you about the appropriate next steps for your case.
Related order help
Contact Beetsneakers about an existing delivery. You can also read how the QC review works before shipment and the full refund and cancellation policy.