Returns, Refunds & Cancellations
Changes and cancellations before shipment
Before your order ships, we provide multiple actual QC photos from different angles, including the shoe size. You can request a change or cancel your order for a full refund before shipment. Please review the photos and tell us about any changes before dispatch.
Wrong item, wrong size, damage or quality problems
If you receive a different style or size from the one on your order, or your shoes arrive damaged or with a quality problem, please contact us within 3 days of receiving the parcel.
Please share your order details and describe the issue. Photos of the shoes and size label can help us review it. We support refunds or replacement shipments for these issues, and Beetsneakers covers the related shipping costs. We will communicate with you to arrange the appropriate resolution.
Returns after normal delivery
We do not accept returns after normal delivery when the correct item and ordered size have arrived without damage or a quality problem. Discounted and non-discounted items follow the same rules: a discount does not remove the support available for the issues described above.
Refund handling
Refunds are returned to the original payment method. Once a refund is confirmed, we usually process it within 1 business day. Funds are expected to arrive within 7 business days.
Lost or significantly delayed parcels
If a parcel is lost or remains undelivered for an extended period, contact us. We will review the circumstances with you; a resolution may include a refund or a replacement shipment.
Consumer rights
Our store policy and the 3-day contact request do not limit any rights or remedies that cannot lawfully be excluded under applicable mandatory consumer law.
Contact and related policies
Use our Contact Us page to ask about a change, cancellation or delivery issue. See the QC photo guide for the review process before dispatch, or the Shipping Policy for transit estimates and delayed parcels.